Terms and Privacy

Standard Terms & Conditions

Please read these conditions before using our website. By using our website, you signify your agreement to be bound by these conditions.
This website is operated by Les Clefs Inc. Throughout the site, the terms “we”, “us” and “our” refer to Les Clefs Inc. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions:

Use of website

This Website may be used for your own private purposes and in accordance with these terms of use.
You may print and download material from this Website for your own personal use, provided that you do not modify or reproduce any content without our prior written consent.

Links to and from other websites

Any links to a third party website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  • You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing
  • You do not misrepresent your relationship with this website; and
  • The website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. All material contained on this Website is provided without any warranty of any kind. You use the material on this Website at your own discretion.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We reserve the right to refuse service to anyone for any reason at any time.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We are not responsible if information on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded under the law of Japan.

Errors or omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


By purchasing a subscription, you expressly acknowledge and agree that

  • Your subscription has an initial and recurring payment feature, Fishmonger (or our third party payment processor) is authorized to automatically charge your payment method monthly at the then-current subscription rate for your subscription as long as your subscription continues.
  • your subscription is continuous and will be automatically extended for successive monthly periods until you cancel it.

You may cancel your subscription at any time, by logging into your account or emailing us at shop@fishmonger.jp and following the instructions, if any, we provide you in response to your cancellation request. The cancellation of a box shipment should be made 1 business day before the next billing date reflected in your Account Settings. If you cancel your subscription less than 1 business day before your next billing date your cancellation will be taken into account after you have received your box and no refund will be provided.


These are covered by our Refund Policy.

Copyright notice

All material on this website, including photographs and images (unless otherwise credited), design, logos, copy and product descriptions is Copyright of Les Clefs Inc. and may not be reproduced in whole or part by electronic means or in print without the prior written permission of the company.

Law and and jurisdiction

These terms of use are governed by Japanese law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of Japan.

Privacy Policy

We respect and preserve the privacy of our customers and visitors, only using personal information lawfully in accordance with the Data Protection Act 1998 and General Data Protection Regulation (GDPR) legislation.

Information That We Collect

Running and maintaining our website means we’ll be likely to collect and process the usual data:
* Information about your use of our site such as page visits or product views.
* Information that you provide, for example when you register, subscribe or make a purchase.
* Information you provide when you get in touch with us.

Use of Cookies

Cookies are small files which are stored on a user’s computer and designed to give a tailored shopping or browsing experience. We may use cookies to give our visitors a personalised experience or improve our site. Where used, cookies are downloaded to your computer and stored on the hard drive. This information is purely statistical and doesn’t identify any personal details at all.

Using Your Information

We use your information responsibly – to provide our services to you, to inform you or to communicate with you (if you consent to this). We’ll never give or sell your details to any third parties unless we have to by law. You have the right to access your information and can request that we delete any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.